The Construction Counter: A High-Pressure Environment
- High volume of product-related questions: A steady stream of technical inquiries every day
- Scattered information: Technical data sheets, standards, catalogs… impossible to find quickly
- Pressure During Peak Hours: Long Lines, Customers in a Hurry, No Time to Search
⚠ Mixed Responses ⚠ Risk of customer errors
BatiCop: The Copilot agent integrated into Microsoft Teams
Reliable operational support, integrated directly into everyday tools. For every employee, even without in-depth expertise
- Faster and more accurate responses: Less hesitation, more fluid interaction with the customer
- People remain in control: BâtiCop complements, but does not replace, human expertise
- Accessible from Teams: No disruption to the tools you're already using
3 Pillars for Confident Sales
- Supporting teams: Tailoring solutions, providing customized advice, product sheets, technical data, etc.
- Organizing Requests: Quickly Assessing Needs, Guiding Users to the Right Choice
- Supporting teams: Alternatives, product equivalents, and consistency in responses across the entire branch network
Philosophy
“BatiCop provides support; the customer makes the decision.” Just like in sales: we don’t force a solution on the customer; we guide them toward the best solution for them
A win for the team
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Faster and more reliable responses
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Peace of Mind During Busy Times
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Support built directly into Teams
Benefits for the Company
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Fewer errors in customer responses
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Operational Time Savings
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Experts focused on high-value topics
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Consistency guaranteed across the entire network
